AE SOLUTIONS RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

Return Eligibility & Timeframes

  • Hardware returns must be requested within fourteen (14) days of receipt. Requests submitted after this period will not be approved.
  • All sales are final on software, licenses, activation codes, and subscriptions. No returns, refunds, or exchanges will be accepted.
  • Refurbished and Garage Sale items are non-returnable and non-refundable.

Required Return Authorization (RMA)

  • All returns require prior authorization and an issued RMA number. The RMA number must be clearly visible on the outside of the shipment.
  • Any return received without an RMA number will be rejected and returned to the sender at the customer's expense.
  • For purchases made through an authorized reseller, the reseller must contact AE Tools to obtain an RMA before returning any product.

Condition of Returned Hardware

  • All hardware must be returned in sellable condition, including original packaging, accessories, manuals, and components.
  • AE Tools reserves the right to deduct amounts from the refund for missing, damaged, or non-original items.

Fees, Shipping & Inspection

  • Shipping and freight charges are non-refundable.
  • Return shipping costs are the responsibility of the customer or reseller unless the return is due to a verified product issue.
  • All authorized returns are subject to a five (5) business day inspection period.
  • All hardware returns are subject to a 25% restocking fee plus a $75 processing and handling fee unless otherwise approved.

All delivery address changes requested after item has been shipped will be subject to a $65 Delivery Change charge.

Software, Licensing & Subscriptions

  • Licenses, activation codes, and subscriptions must be activated or assigned within thirty (30) days of purchase.
  • No refunds or returns will be issued for software, subscriptions, licenses, or activation codes.

Warranty & Product Quality Issues

  • AE Tools follows the manufacturer's published warranty timelines. No additional warranty is provided unless purchased separately.
  • Product quality concerns must be submitted through AE Tools' support system before a product is considered defective.
  • Verified product quality issues are handled on a case-by-case basis directly with the end user.

Exchanges

  • Product exchanges are not guaranteed and are evaluated on a case-by-case basis.
  • Prior written authorization from AE Tools is required before any exchange is initiated.